The Strontian Hotel Privacy Policy

Privacy Policy

This privacy policy sets out how The Strontian Hotel uses and protects any information that you give them when you use this website, our online accommodation booking system (Siteminder) or when contacting us by telephone or email.

The Strontian Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide personal information (such as your name, address, email address etc.) when using our services (such as brochure requests, contacting us with a query or general correspondence, submitting an enquiry or booking or paying for accommodation) then you can be assured that it will only be used in accordance with this and Siteminder’s privacy statement.

The Strontian Hotel may change this policy from time to time by updating this page, to ensure our privacy policy meets current legislation and internet best practice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

Information on visitors to the Strontian Hotel website

When you request a page on the Strontian Hotel website, you send certain information, in accordance with the HTTP protocol, to our web server so that it knows where to send the data requested. This data includes the IP Address of your computer. This data is saved and analysed to provide useful information on the amount of traffic that to the website and the efficiency with which it is handled by our server. Strontian Hotel do not routinely use the IP Address for any purpose, however we do retain the right to do, so if necessary, to track down any malicious traffic designed to interfere with our servers (e.g. viruses).

Information on our Customers

In general, when you complete forms and submit personal information to The Strontian Hotel, this information is done through Siteminder (our on line booking partner) and is used only within the Strontian Hotel and Siteminder to provide you with the service you have requested. Siteminder is GDPR compliant and their privacy policy can be found at https://www.siteminder.com/legal/data-security/

Your personal information will never be passed to anyone outside of The Strontian Hotel/Siteminder without us first obtaining your permission to do so (unless we are obliged and permitted by law to do so). Part of these services may include sending you emails to enable us to administer the process of booking accommodation, payments for accommodation or informing you of Strontian Hotel promotions that may be of interest to you.

We will normally store your personal information on our secure systems until such time as we no longer deem them to be commercially viable. If you request that your details be removed from our systems, so long as there is no outstanding action on any booking, we will be happy to do so. All the personal information supplied to us is held securely and in accordance with our legal obligations under the General Data Protection Regulation (GDPR) which comes into force on 25th May 2018.

The security of all your personal information is of the upmost priority to The Strontian Hotel. Access to your data is restricted to The Strontian Hotel authorised personnel only and its booking partner Siteminder, and the servers which electronically hold our company files are housed in a secure environment.

We collect credit/debit card information as all transactions are processed through a gateway provider and are only stored in a masked format i.e with most of the digits removed. All of your credit and debit card information is processed through First Data Merchant Solutions. The Strontian Hotel and Siteminder is compliant with Payment Card Industry Data Security Standard (PCI DSS).

Strontian Hotel is committed to and will always endeavour to offer our customers the highest-level security when it comes to both their personal and financial information, however it is necessary to point out that ‘perfect security’ does not exist on and in the use of the internet.

Accessing your Personal Information

If you wish to request a copy of the personal information that the Strontian Hotel holds about you, and have any inaccuracies rectified, then please address such a request to The Manager, The Strontian Hotel, Strontian Argyll PH36 4HZ

Strontian Hotel Policy for Customers & Website Users under 18 years old

Those under the age of 18 years old are permitted to view are website and the information contained within it, however it is the policy of the Strontian Hotel that those under that age of 18 are not permitted to book accommodation, and therefore should not provide us with their personal details for this purpose.

Links to other Websites

To provide further useful information to our customers, the Strontian Hotel website does contain some links to other websites which may be of interest. Please note however, that once you have used one of these links to leave our site Strontian Hotel does not have any control over that other website. Therefore, The Strontian Hotel cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. The Strontian Hotel advises its customers and site visitors to exercise caution and look at the privacy statement that is applicable to the linked website in question.

Acceptance of the Terms outlined in this Privacy Policy

By using this site www.thestrontianhotel.co.uk you signify your acceptance of the terms of The Strontian Hotel privacy statement as outlined above. If you do not agree to these terms then please refrain from using the site and exit it immediately. Your continued use of the Strontian Hotel website following the posting of changes to this policy, as outline above, means that you have accepted those changes.

Cookies

Visiting our website with your personal browser settings configured to accept cookies implies to us that you are in consent to our use of cookies as described below.

The Law

On May 25th 2012 a European Union law was implemented by UK legislation, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, with a requirement that websites that leave non-essential cookies on visitors’ devices have to inform the visitor what these cookies are. This website complies with this law by providing information on the cookies we use so that if you choose you can either modify your browser settings to manage cookies or leave the website.

What is a cookie?

A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features. The only personal information a cookie can obtain is information a user supplies. A cookie cannot read data from your hard disk or read cookie files created by other sites.

Which cookies are used on this website and for what purpose?

Performance cookies – These cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website. Performance cookies that we use on this website are:

Analytical Cookies: We use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users. To read Google’s own Privacy Policy please click here

Third party cookies – These are cookies set by another website in order for tools provided by them to function.

Social media and Mapping: At times our website will contain snippets of content from external sources such as YouTube, Facebook, Twitter, Tripadvisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function.

How we use Cookies

This web site also uses non-essential cookies so that we can serve you better, but all user data collected in this manner is anonymous. This site uses visitor tracking that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of our web site.

Non-essential Cookies also enhance our web site performance in a number of ways, personalising your experience on our site, making it more convenient for you.

Your Options

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information. More detailed information about controlling cookies on your computer is also available at the About Cookies website.

If you do not wish to disable cookies then you have the option to leave the website.

To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics Opt-out.